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Customer Success Manager
Business
Who You will Work With?

You will be working with a highly empowered and collaborative Customer Success team who at the core is committed to delivering personalized adoption experiences to help our customers achieve more than they thought possible through Scaler solutions suite.

What You will Do?

As a Customer Success Manager, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

  • You'll Collaborate internally with Sales, Recruitment, Operations & broader cross-functional groups to drive continuous improvement & provide an outstanding customer experience.
  • You'll own the complete customer lifecycle from onboarding, adoption, expansion to renewal.
  • You'll partner internally to reduce churn, improve renewal likelihood, and increase customer satisfaction.
  • Participate in campaigns, projects, and initiatives to ensure successful implementation.
  • Meet pre-defined metrics around revenue growth through upsell/cross-sell & deep product/services adoption.

Who You Are?

As an ideal candidate, you have expertise in developing and maintaining cross-functional relationships, translating business value to customers, and driving execution with your Customer on key metrics.

  • Minimum 1 years of experience in the SaaS based industry preferably in Customer Success or account management.
  • Strategic thinker, account management, forward-looking approach with a strong commitment to customer success
  • Strong communication, consultative, influence and presentation skills
  • Willingness to learn, adapt and lead change within Scaler
  • Comfortable working in a fast-paced, multifaceted environment to meet evolving business requirements
  • Entrepreneurial approach to business and the ability to establish a holistic view as it relates to the motions driven out of Customer Success

How will you be making a difference in the industry or in the way the world works?

As a Success Manager, you would contribute to Scaler journey to re-define the Ed-Tech industry. To make such a huge shift happen, we need to deliver a great customer experience and create raving fans - something that you would be an expert at.

Job Overview
  • Location: Bengaluru
  • Job Type: Full time
  • Work: Office