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Call Support Associate

Roles and responsibilities:

  • ●  Resolve customer queries/complaints via a combination of Inbound/Outbound calls

  • ●  Establish warm and friendly rapport whilst interacting with customers by phone

  • ●  Solve a wide range of incoming complaints to achieve customer satisfaction

  • ●  Work closely with other stakeholders to resolve the queries/complaints in a timely manner

  • ●  Build rapport with customers through courteous and professional communications

  • ●  Share process improvement-related ideas

  • ●  Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)

    Required skills:

  • ●  1-3.5 years of experience in Voice based customer support industry

  • ●  Bachelor’s degree

  • ●  Excellence in both written and spoken English & Hindi (No MTI)

  • ●  Excellent problem-solving skills & ability to connect with customers effectively

  • ●  Passion for resolving problems & creating a world-class support experience for customers

  • ●  The ability to learn & implement feedback quickly

  • ●  Ability to work under pressure/fast-paced environment

  • ●  Experience with CRM tools (Salesforce, Zendesk, etc.)

  • ●  The person should be comfortable working from the office.

  • ●  Eagerness to work in shifts and at weekends.


    Must-have mindsets and skillsets:

    • ●  Tolerance for ambiguity: which translates to a ‘get-it-done rather than wait-for-perfection’ approach

    • ●  Iterative problem-solving: which translates to structuring problems and iterating on creative/implementable solutions

    • ●  Bias to own, hustle and deliver: which translates to proactively taking the lead with new initiatives, by default

    • ●  Obsession with process excellence: which translates to being independent and detailed with all inputs and outputs

    • ●  Caring and inspirational teammate: which translates to bringing the best out of every colleague, always :)

Job Overview
  • Location: Bengaluru
  • Job Type: Full time
  • Work: Office