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Customer Support Associate (Non-Voice)
Business

About the role - Customer Support Associate (Non-Voice):


Key responsibilities would involve a mix of the following:
Respond to customer queries in a timely and accurate way, via email & chat
Identify customer needs and help customers use specific features
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams


Must-have mindsets and skillsets:
Tolerance for ambiguity: A ‘get-it-done’ rather than a ‘wait-for-perfection’ approach. A
good bad-answer is better than no answer at all.
Iterative problem-solving: which means understanding problems clearly, and rapidly
iterating on creative and implementable solutions
Bias to own, hustle and deliver: which means an innate urge to take lead on new
initiatives, by default, and not wait to be told what to do. You should wantto own things;
not wait to follow someone else.
Obsession with excellence: which means being thoughtful, independent and detailed with
all inputs and outputs
Clear communicator: Excellent communication and writing ability is a must.
Caring and inspirational teammate: which means bringing the best out of every colleague,
always

Job Overview
  • Location: Bengaluru
  • Job Type: Full time
  • Work: Office