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About the role - Customer Support Associate (Non-Voice):
Key responsibilities would involve a mix of the following:
●Respond to customer queries in a timely and accurate way, via email & chat
●Identify customer needs and help customers use specific features
●Share feature requests and effective workarounds with team members
●Follow up with customers to ensure their technical issues are resolved
●Gather customer feedback and share with our Product, Sales and Marketing teams
Must-have mindsets and skillsets:
●Tolerance for ambiguity: A ‘get-it-done’ rather than a ‘wait-for-perfection’ approach. A
good bad-answer is better than no answer at all.
●Iterative problem-solving: which means understanding problems clearly, and rapidly
iterating on creative and implementable solutions
●Bias to own, hustle and deliver: which means an innate urge to take lead on new
initiatives, by default, and not wait to be told what to do. You should wantto own things;
not wait to follow someone else.
●Obsession with excellence: which means being thoughtful, independent and detailed with
all inputs and outputs
●Clear communicator: Excellent communication and writing ability is a must.
●Caring and inspirational teammate: which means bringing the best out of every colleague,